Privacy Policy

Introduction

Transvaal Phyto Lab (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business details when you contact us or request our services
  • Technical Data: IP address, browser type, and device information when you visit our website
  • Communication Records: Correspondence related to enquiries, orders, or customer support

How We Use Your Information

We process your personal information for the following purposes:

  • Responding to enquiries and providing quotations
  • Processing and fulfilling orders for tissue culture products and services
  • Maintaining customer relationships and communication
  • Improving our website functionality and user experience
  • Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal information based on:

  • Your consent when you provide information voluntarily
  • Contractual necessity to fulfill orders and service agreements
  • Legitimate business interests in operating our laboratory and website
  • Legal obligations under South African law

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only when:

  • Required by law or legal process
  • Necessary to protect our rights or prevent fraud
  • You have given explicit consent

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

Your Rights Under POPIA

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to the processing of your personal information
  • Complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided on our website.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings, though this may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

For questions about this privacy policy or to exercise your POPIA rights, please contact us through the contact information provided on our website.