Returns and Refunds Policy

Non-Returnable Items

Due to the nature of laboratory and biological products, the following items cannot be returned or refunded:

• Chemicals, reagents, media, and sterilants (once opened or shipped)
• Custom-packed or made-to-order items
• Live plants (in vitro or acclimated)

Eligible for Replacement or Refund

We will consider replacements or refunds only in the following circumstances:

• Incorrect item supplied
• Product damaged in transit
• Manufacturing defect (unopened and unused items only)

Requirements for Claims

To qualify for a replacement or refund, you must:

• Provide clear photos of the issue
• Retain original packaging
• Submit written notification within 24 hours of delivery

Refund Process

All refund and replacement requests are assessed on a case-by-case basis and issued at management’s discretion.

Important Notes

• All products are supplied for laboratory and research use only
• Plants are shipped at the buyer’s risk with best-practice packaging
• Customers are responsible for safe handling and legal compliance

Contact Us

For returns or refund enquiries, please contact us immediately using the details provided on our website.